FAQ

FREQUENTLY ASKED QUESTIONS

Quick answers to booking, memberships, HitTrax, coaching, and facility rules.

BOOKING AND CAGE RENTALS

Book online using the Book Cage button. If you have questions or need a custom booking, contact us.

Yes. You can book a single cage or multiple cages depending on availability.

Yes. Helmets and bats must be provided by the user.

Stop hitting and alert the attendant right away.

HITTRAX

HitTrax is a performance tracking system that measures key hitting data and provides real time analytics.

HitTrax is an add on. If you want HitTrax for your session, select it during booking.

Yes. Teams can book HitTrax sessions and events based on availability.

No experience is required. Staff can help set up your session and explain how the system works.

RULES AND SAFETY

Yes. A waiver must be signed before using any equipment. Parents or guardians must sign for minors.

No. Turf shoes are allowed. Cleats are not permitted.

No food or drinks are allowed in the training areas.

Misconduct results in immediate termination of privileges. Horseplay is not tolerated.

MEMBERSHIPS

Yes. Memberships provide discounted rates and benefits based on your plan.

Membership benefits are intended for the member unless otherwise stated.

If your plan is recurring, it renews automatically. If you are unsure, contact us.

Yes. Membership plans can typically be upgraded or adjusted depending on your training needs.

COACHING AND TRAINING

Yes. Private training is available for baseball and fastpitch.

Visit the Coaches page and contact us to match you with the right coach.

Yes. Team training is available for teams looking for structured reps and development.

We work with players of all skill levels, from beginners to advanced competitive athletes.

PAYMENTS AND POLICIES

If you need to cancel or reschedule, contact us as soon as possible so we can help.

Refunds depend on the booking type and timing. Contact us and we will review your request.

Yes. Events and parties are available. Contact us for pricing and scheduling.

We accept most major credit cards and digital payments for bookings and services.

Still have a question?

Send us a message and we will get back to you as soon as possible.